Terms and Conditions
Last Updated: November 2025
Welcome to Arcata Designs (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of our website [www.arcatadesigns.com] (the “Site”) and the purchase of our products, including greeting cards and related items (collectively, the “Products”).
By accessing our Site or purchasing from us, you agree to these Terms. Please read them carefully.
1. General Information
This Site is operated by Arcata Designs, a business operated as a sole trader. Throughout the Site, the terms “we”, “us”, and “our” refer to Arcata Designs.
We offer this website, including all information, tools, and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
2. Eligibility
By using this Site, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this Site.
3. Products and Orders
We make every effort to display our products as accurately as possible, but colours and images may vary depending on your screen settings.
All prices are listed in GBP and are subject to change without notice.
We reserve the right to limit quantities of any Products we offer and to discontinue any Product at any time.
By placing an order, you agree to provide current, complete, and accurate purchase and account information.
4. Payments
Payments are processed securely through [Squarespace Payments / Stripe / PayPal].
You agree to provide valid payment details and authorise us to charge the full amount of your order, including applicable taxes and shipping fees, at the time of purchase.
5. Shipping and Delivery
We ship orders to the United Kingdom, Europe and the USA.
Processing times are typically 1 to 5 business days, and shipping times vary based on your location.
We are not responsible for delays caused by postal services or customs.
6. Returns and Refunds
We want you to love your purchase.
If you are not completely satisfied, you may request a return or refund under the following conditions:
Requests must be made within 7days of delivery.
Items must be unused and in their original packaging.
Custom or personalised orders cannot be returned unless defective or damaged.
To initiate a return, please contact us at contact@arcatadesigns.com
7. Intellectual Property
All content on this Site, including text, graphics, logos, images, and product designs, is the property of Arcata Designs or its licensors and is protected by copyright and trademark laws.
You may not reproduce, distribute, or use any content from this Site without our express written permission.
8. User Comments and Feedback
If you submit reviews, comments, or suggestions, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and distribute that content for marketing or promotional purposes.
9. Limitation of Liability
To the maximum extent permitted by law, Arcata Designs shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our Site or Products.
10. Privacy
Your submission of personal information through the Site is governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your data.
11. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. The latest version will always be posted on this page, with the updated date at the top.
12. Contact Information
If you have any questions about these Terms, please contact us at:
Arcata Designs
Email: cantact@arcatadesigns.com
Address: Leeds, United Kingdom.